Cancellation and refunds

Food prepared for a specific order may have limited cancellation rights. The restaurant must provide accurate, legally reviewed rules for rejected orders, delays, unavailable items and refunds.

Before acceptance

[Explain customer cancellation possibilities.]

After acceptance

[Explain handling after preparation begins.]

Restaurant cancellation

If the restaurant cannot fulfil an accepted order, describe notification and refund timing.

Complaints

[Provide the complaint channel and response process.]